• PREVIEW FAILURE

    Question: Why does it fail to preview the picture?
    Answer: Possible causes:
    a. CCD camera is not power on or there is something wrong with video wire (or not well connected, loosened or broken),
    b. Setting error of IP address and related channel number, or wrong protocol selection (at present do not support MCAST), please check “local setting”,
    c. video server is shutdown or starting up, please use PING command of the operation system to check,

    Note:
    A Chinese terminal can be connected to Console port of the equipment. After diagnosis mode of the system set, you can see various promoting message of system running.

  • HOW CAN I GAIN ACCESS TO MY DEVICE REMOTELY?

    To gain access to your device you can do this one of two ways. 1st way is through the web browser. Simply input the IP address of your device in the URL. (Note: You will need to download the Active-X to view your device.) 2nd, is to download the client software IVMS-4000 on our hikvisionusa web site under downloads.

  • HOW DO I SET MY DVR UP ON THE NETWORK?

    You can do this by 1st connecting the DVR to the LAN via CAT-5 cable. 2nd, go in to Network Configuration on the DVR and set your IP address to match your local network. Example: IP Address: 192.168.x.x Subnet Mask: 255.255.255.x

    Click  Here For More Information on how to set up remote access via internet.

  • WHERE CAN I GET THE LATEST MAC SOFTWARE FOR HIKVISION DVR’S?

    Click Here For More Information

  • HOW DO I VIEW MY CAMERAS ONLINE USING THE HIKVISION CLOUD SERVICE?

    See video here.

    Register for the Ezviz Cloud Service here

  • THE DEFAULT IP ADDRESS, USER NAME, PASSWORD.

    Default IP: 192.0.0.64

    User Name: admin

    Password: 12345

    Default Ports: 80, 8000 & 554

    Iphone App: iVMS-4500

  • HOW TO PORT FORWARD ON A SKY ROUTER?

    Please follow this guide.

  • HOW TO CONFIGURE ALARM PUSH NOTIFICATION TO MY IPHONE?

    To Configure Alarm Push Notification, please download & follow this guide.

  • HOW DO I RESTORE MY DEFAULT PASSWORD?

    To reset the DVR password, please download & follow this guide. Please email us the serial number and start time information of the DVR and we will issue you a reset code for a particular date.